Shipping Pricing Guide
FREE DELVERY ON ALL ORDERS OVER £149.00
Standard Delivery for Small Parts & Accessories + Vinyl Records (2-3 Day) - £3.50
Standard Delivery for Small/Medium Items (2-3 Day) - £4.99
Standard Instrument Delivery (3-5) - Free on Orders Over £149
Express Instrument & Amp Delivery (Next Working Day on orders placed before 1PM) - £9.99
Setup & Ship Service - £25.00 Professional setup service worth over £50! Lead times typically +2 days for this service.
There will be a small surcharge for parts of Scottish Highlands/Isles & Ireland, we will be in touch after you place your order. Or you ask us for a quote prior to ordering.
Dispatch Times
We aim to dispatch all orders SAME DAY, if you place your order before 1PM. *Mon-Fri
International Shipping
Shipping to most of Europe will be £80 via UPS. Please note, we're not liable for any import duty or charges you may incur due to Brexit. Please contact us for a quote.
USA Shipping £150 via UPS. - (Please contact us for a quote).
Rest of World £POA (Please contact us for a quote).
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund, we may offer you an exchange or gift voucher.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Get in touch with us within the 14 day return period and we will contact you to approve the return.
Online Distanct Selling Act Customers Only.
In-store orders are only available for exchange or credit note.
There are certain situations where only partial refunds are granted
- Guitars with any plastic cover pick guards or pickups.
- Books with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mayalls.co.uk.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@mayalls.co.uk and send your item to: Mayalls Music Ltd., 9 Bangor Road, Conwy, LL32 8NG, United Kingdom.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should ship your product to: Mayalls Music Ltd., 9 Bangor Road, Conwy, LL32 8NG, United Kingdom.
You are responsible for shipping your return item(s) back to us.
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over £25, you should consider using a trackable shipping service and/or purchasing shipping insurance. We are not responsible for any loss or damage that may occur in transit back to us.
Founded in 2017 as a physical store, we pivoted to e-commerce during the pandemic. Serving customers throughout the UK, we maintain our traditional storefront while thriving in the online space. A guitar store created by and for guitar enthusiasts.
